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Responsible Gaming
Gamble for entertainment
Online gambling can be enjoyable when it remains within your personal limits. It can also become difficult to manage if gambling takes up too much time, costs more than planned or affects your wellbeing. A safer approach starts with recognising that every game involves risk. Results are based on chance, and no strategy can guarantee a win.
Do not view gambling as an investment, a reliable source of income or a way to recover money that you have lost. Chasing losses can lead to larger bets, longer sessions and decisions that may create further financial or personal harm. If you lose an amount that you planned to spend, consider ending the session rather than trying to win it back.
Practical habits for safer play
- Set a spending limit before you begin and treat it as the maximum you will spend.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from essential household expenses, rent, bills and savings.
- Never borrow money, use credit that you cannot repay or sell belongings to fund gambling.
- Avoid gambling when you are upset, tired, stressed, under the influence of alcohol or affected by other substances.
- Do not gamble to celebrate, escape problems or change your mood.
- Keep a record of your deposits, withdrawals, wins and losses so you have a clear view of your activity.
- Remember that a previous win or loss does not change the odds of the next game.
You must meet the applicable minimum legal age requirements to use online gambling services. Gambling by minors is not permitted. Do not allow children or other unauthorised people to access your account, and keep your login information private. You are responsible for taking reasonable steps to protect your account from unauthorised use.
Before playing, consider whether gambling fits comfortably within your budget and routine. If you are uncertain, delaying play can give you time to make a more considered decision. Gambling should never come before food, housing, utilities, healthcare, education, family commitments or other essential expenses.
Set limits and use account controls
Planning your gambling in advance can help you stay in control. Depending on the services and tools available on the site, you may be able to set deposit, spending, loss or session limits. These controls are intended to help you follow a decision made before you start playing.
Choose limits that reflect your own financial circumstances. A limit should be affordable even if the full amount is lost. Do not increase a limit simply because you have lost money or because you believe a win is due. If you are uncertain what limit is appropriate, consider taking a complete break from gambling instead.
Tools that may help
- Deposit or spending limits can restrict how much money is added or used during a selected period.
- Loss limits can help define the maximum amount you are prepared to lose.
- Session reminders can prompt you to review how long you have been playing.
- Time-outs can temporarily prevent access to gambling services for a chosen period.
- Self-exclusion can provide a longer-term break where you ask for access to be restricted.
- Account history and transaction records can help you review your gambling activity.
- Marketing preferences can help reduce promotional messages and reminders about gambling.
The availability, operation and timing of account controls may depend on the service, applicable requirements and the terms that apply to your account. Read the information shown when you select a control and make sure you understand when it starts, how long it applies and whether it can be changed.
If you decide that you need a break, use the relevant time-out or self-exclusion option as soon as possible. Do not open another account or use another person's account to get around a restriction. A break is most effective when you remove access to gambling and avoid other gambling services during the same period.
It can also help to remove saved payment details, avoid keeping large amounts of disposable money readily available and ask someone you trust to help you follow your plan. These practical steps do not remove the risks of gambling, but they may make it easier to pause and review your choices before spending more.
Recognise when gambling may be causing harm
Problem gambling can develop gradually. It may be difficult to notice at first, particularly when gambling is viewed as a private activity. Consider your behaviour honestly and ask whether gambling is affecting your money, relationships, work, study, health or peace of mind.
Possible warning signs
- Spending more time or money gambling than you intended.
- Thinking about gambling frequently or feeling restless when you cannot gamble.
- Increasing bet amounts to achieve the same excitement or to try to recover losses.
- Returning to gambling soon after losing money, with the aim of winning it back.
- Hiding gambling activity, deposits, losses or account statements from family and friends.
- Borrowing money, missing payments or using money intended for essentials.
- Feeling guilt, anxiety, irritability or low mood because of gambling.
- Arguing with people close to you about the amount of time or money spent gambling.
- Missing work, study, appointments or other responsibilities because of gambling.
- Trying to stop or cut back but finding that you cannot do so.
- Gambling for longer after deciding to stop, or continuing despite negative consequences.
- Thinking that a big win will solve financial, relationship or personal problems.
One warning sign may be enough to take action. You do not need to wait until gambling has caused serious harm before asking for support. Start by stopping play, reviewing your recent activity and using an available limit, time-out or self-exclusion option. Speaking openly with someone you trust can also make it easier to take the next step.
If gambling is affecting your finances, consider contacting a qualified financial counsellor. If it is affecting your mood, relationships or daily life, consider speaking with a doctor, counsellor or mental health professional. Support is available in Australia through gambling help services and other health and community organisations.
Family members, partners and friends can also be affected by another person's gambling. If you are concerned about someone close to you, encourage an open conversation and suggest professional support. Avoid lending money to cover gambling losses or agreeing to keep harmful gambling behaviour secret.
Getting support
You are not expected to manage gambling concerns alone. Support can help you understand your behaviour, make a plan, protect your finances and rebuild routines that do not involve gambling. A support service can also assist family members and friends who are affected by another person's gambling.
Steps you can take today
- Stop gambling and do not make further deposits while you consider your next step.
- Use the available account restriction, time-out or self-exclusion process.
- Tell a trusted person what is happening and ask them to support your plan.
- Review bank statements, gambling transactions and upcoming bills.
- Remove saved payment details and reduce easy access to gambling funds where appropriate.
- Contact an Australian gambling support service, financial counsellor, health professional or community organisation.
- Seek urgent assistance if gambling has contributed to thoughts of self-harm, immediate danger or a serious personal crisis.
For questions about account controls or safer gambling features, use the support options available through the site. We may ask questions about your gambling activity or suggest a restriction when there are concerns about your account. These steps are intended to support safer participation and may be applied in accordance with applicable requirements and account terms.
Responsible gaming is an ongoing process. Review your limits regularly, be honest about the effect gambling has on your life and take a break whenever gambling stops feeling enjoyable or manageable. If you are unsure whether gambling is safe for you, the safest choice is not to gamble.
Any decision to stop or reduce gambling should be respected. Do not feel pressured by promotions, previous spending or the belief that you need to keep playing. You can pause, seek advice and decide what is right for your circumstances without trying to recover money through further gambling.
